Services, payments & refunds

Before you accept a paid engagement, the written quote should identify the supplier, deliverables, exclusions, revisions, dependencies, timeline, currency, GST treatment, total charges, payment stages and any third-party costs. All service prices displayed on this company website are in Australian dollars (AUD) and include GST, including project starting prices, monthly services and add-ons. Starting prices are indicative of the listed scope; your quote confirms the total for your agreed project. An enquiry alone does not reserve work or authorise a charge. Please ask us to clarify anything missing before accepting a quote.

Websites and software are delivered digitally. Project milestones, client approvals, access requirements, handover materials and rights in deliverables are agreed for the engagement. Scope changes and their price or timing consequences require agreement; they are not automatically authorised by these policies. We do not promise a particular search ranking, revenue outcome or third-party platform approval.

Payment amounts and due dates are stated in your accepted quote or agreement and invoice. We do not collect card details through the enquiry form. Do not email card numbers. For an ongoing service, the agreement must explain what is included, the billing interval, any minimum term, renewal arrangements and how to cancel before you authorise recurring payments. A monthly price shown on the website does not itself enrol you.

Contact support@digitalenterprises.com.au as soon as possible if you need to cancel or pause work. Any change-of-mind charges or treatment of deposits must follow the agreed terms and applicable law, taking account of work performed and commitments legitimately incurred. We do not apply a blanket “no refunds” rule. Contractual cancellation terms cannot remove statutory remedies or impose an unlawful penalty.

Where Australian Consumer Law applies, services must meet its guarantees, including appropriate care and skill, suitability for an agreed purpose and completion within a reasonable time where no time is agreed. These protections apply independently of any voluntary warranty.

If a service does not meet a guarantee, the remedy depends on the failure. A major failure can entitle you to cancel and obtain a refund for the unused portion or seek compensation for the reduction in value. For a remediable non-major failure, the supplier generally has an opportunity to fix it within a reasonable time. Other remedies, including compensation for reasonably foreseeable loss, may apply. Nothing here limits those rights. See the ACCC consumer guarantees guidance.

Email support@digitalenterprises.com.au with your project or invoice reference, the issue and the outcome you are seeking. Do not include sensitive payment information. We will review the relevant agreement and circumstances and explain the proposed resolution. This process does not prevent you from seeking help from a state or territory consumer protection agency, a tribunal or another body with jurisdiction.

CoParentOS and our other products require their own product-specific pricing, subscription, privacy and cancellation disclosures. This company-site policy does not activate those products, change existing subscriptions or replace their terms. Mandatory rights that apply to a customer remain in place regardless of the brand.